Customer Service

Shipping & Delivery

We ship orders as quickly as possible, and most orders ship same- or next- business day. While we make every effort to ship same-day, orders placed after 3pm EST may not be processed that day. Depending on the item and the destination, we may ship using USPS, FedEx, or UPS. We reserve the right to upgrade any order to a faster and/or more secure shipping option free of charge. To ensure secure delivery, we may at our discretion ship any order with signature required at delivery.

Our products ship from New York.

 

Privacy & Security

FingerLakes Trading & Coin values your privacy. We do not share personal information with anyone, for any reason, except when required by law. We make no exceptions. We are big believers in privacy and our business practices reflect those values.

 

Returns & Exchange Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or an order number.

Please mail returns with a copy of your receipt or referencing your order number to:

Finger Lakes
PO Box 44
Horseheads, NY 14845

 

Ordering & Payment

Our website features all of the latest in Internet security measures, and our ordering process is 100% safe. We use SSL certificates to protect against malicious hackers, and secure credit card processing. Please note that we will never store a copy of your credit card information.

 

Pricing & Promotions

We price all of our items at very competitive low levels. We offer everyone the same low prices on all of our lines, including our exclusive products. However, we will from time to time offer special promotional deals.

 

Viewing Orders

We provide tracking information and e-mail notifications so that all orders may be monitored at your convenience.